As this project started from the ground up, a lot research needed to be done to understand who are the users to be onboarded into the portal and what are their needs.
The CMP team, as part of the larger group working on the GCC project, had a diverse composition with developers, product managers, and designers.
Understand who are the users of the portal and their needs.
Identify the current challenges faced by users with the existing process.
Design a portal to help users manage their commercial cloud solutions.
Although the CMP project began from scratch, there is an existing portal used by the users of GCC 1.0 which was developed by a third party vendor. Despite user dissatisfaction with the GCC 1.0 portal and there are plans to involve users with cloud-related tasks who are not currently users of the portal. Nevertheless, the GCC 1.0 portal serves as a valuable starting point for us to gain insights into how we should approach the CMP project for GCC 2.0
Persona Creation & User Journey Mapping
Based on the focus group results, we successfully generated user personas and employed user journey mapping to visualise the step-by-step process users undergo, capturing their thoughts and emotions in detail.
Flow Diagram
Next we created a flow diagram to visualise the user's movement through the product, mapping out each and every step the user takes—from entry point right through to the “final interaction”. In this case, we defined the final interaction as the core function of the portal which is to allow users to manage their commercial cloud solutions.
